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Essex

Technology

Permanent

02-08-2026

19-03-2026

PM-786-1057

£50,000 per annum plus company benefits

Job Purpose

We are seeking a hands-on Technical Infrastructure Team Lead take ownership of technical escalations and lead customer infrastructure and migration projects.

This is not a traditional service desk management role. You will remain technically involved, acting as the senior escalation point while helping to improve service standards and develop the engineers around you.

Working Arrangements - Hybrid.

Key Responsibilities

  • Managing support tickets, workloads and performance against SLAs and KPIs.
  • Acting as the highest technical escalation point for complex incidents.
  • Delivering server, cloud and Microsoft 365 migration projects.
  • Planning P2V, V2V, cloud and tenant-to-tenant migrations.
  • Supporting Windows Server, Active Directory, Group Policy, DNS, DHCP and file services.
  • Managing Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
  • Supporting Azure, VMware and Hyper-V environments.
  • Leading customer onboarding and technical transition projects.
  • Completing root-cause analysis and implementing permanent fixes.
  • Maintaining clear technical documentation and best practices.
  • Attending customer sites for installations and complex support where required.

Qualifications and Experience

  • At least five years’ experience across IT support and infrastructure.
  • Previous experience working for a Managed Service Provider.
  • Experience leading, managing or developing other engineers.
  • Strong knowledge of Microsoft 365, Azure, Windows Server and Active Directory.
  • Experience delivering infrastructure or migration projects.
  • Good knowledge of VMware or Hyper-V.
  • Understanding of networking, firewalls, backup and disaster recovery.
  • Confidence to take ownership of major incidents and customer escalations.
  • Strong organisation and customer communication skills.
  • Willingness to participate in a paid out-of-hours rota, up to one week per month.
This is position is no longer available
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